Securus Technologies Rated A+ By Better Business Bureau

Recently Securus Technologies has received their A+ rating by the Better Business Bureau (BBB). Not only did Securus receive the rating, but they worked in conjunction with the BBB to make sure that Securus Technologies also received it’s BBB accreditation


This is not a mandatory process. Any business can obtain accreditation by meeting the standards of the BBB which are:

Building Trust In Clients and Coworkers.

Establish and Advertise Honesty

Tell the Truth In the Offering of Services and Products

Be Transparent Showing Policies and Standards

Honor Promises: Written and Verbal

Be Responsive To Questions and Complaints

Safeguard Privacy: The Clients and Company’s

Embody Integrity in All Dealings

This accreditation means a great deal to Securus in the terms of what they say and the statements they issue as the BBB accreditation strengthens the integrity of the whole company.

In addition to the BBB accreditation, Securus has built a 220 seat in house call center designed to increase customer satisfaction by offering the company more control over how customer interactions are handled. Securus has implemented the BBB standards with their staff and as a result have seen a 99% call resolution of customer concerns on the first interaction. Securus is committed to offering the best in inmate communications services.

Securus Technologies is based in Dallas, Texas, and has become one of the largest inmate communications company’s in the nation. Securus services over 3400 facilities, 1,200,000 inmates and offers emergency response, biometric analysis, information management, investigation, incident management, and inmate self service.


Securus Technologies: Keeping Us Connected


Securus Technologies is an inmate phone calls company that provides calling services to the prison industry. For years they have been connecting us with our friends and loved ones who are incarcerated. However, the CEO, Rick Smith, of Securus Technologies is always on the search for innovative ideas that will take the company to a higher level. With all of the competition in the industry, Securus Technologies decided to go with a more forward-thinking approach. The latest reveal is not necessarily unfamiliar in essence, but never before seen in the prison phone service industry. Securus introduced to us Securus Video Visitation mobile app.

“We’re so close, but yet, so far”, is what seems to have come to mind when Securus decided to add video calling to their products. Many people have a hard time driving back and forth to visit their loved ones, while some just cannot afford it. Most of all, a simple phone call from time-to-time just does not cut it either. Securus Technologies designed the inmate phone calling app so that we can simply download it to our phones, choose a plan and schedule a visitation time to interact with the inmates. Not only is this app free, but it is available for Android smartphones and tablets and Apple devices. What is more impressive is that the app has been downloaded over 65,000 times since its launch six months ago. You can download the Android version of the app from Google Play or get the Apple version from the App Store.

The Securus Video Visitation mobile application has given the public options on how to connect with loved ones. No more being confined to just phone calls or physical visits, thanks to Securus Technologies.

Learn more about Securus here: