Securus Technologies, based in Dallas, Texas is a telecommunications company connecting inmates with their loved ones. They have been in the business since 1986, and have made great advances in the way correctional facilities handle their communications and financial services needs. The company offers a variety of services including regular and video calling, inmate voicemail, prepaid debit cards and services to help put money on an inmates financial account to purchase commissary items.
Securus Technologies has also assisted in monitoring calls and inside the facilities as well. This benefits everyone by increasing safety and security of the facility. Several crimes both internally and even with facility staff have been successfully prosecuted via the monitoring services. Both the inmates’ families and correctional facility employees have expressed their gratitude for the evidence that otherwise would’ve been difficult, if not impossible to obtain.
The company has committed itself to improving customer service as well as technology to help keep everyone safe and in touch. The company provides services for well over 1 million inmates nationwide for several thousand correctional facilities. It even goes beyond the facilities by offering technology to monitor those on house arrest, community control, and similar programs.
The company has also recently been given the highest rating as an “A+” by the Better Business Bureau. The company also has received high customer satisfaction scores and prides itself on being able to resolve most issues within a single telephone call. This is a challenge for nearly any company, and especially one for this sort of business. Emotions and stress are among the challenges that come along with the challenge, however, Securus Technologies seems to break through with great assistance and reasonable resolutions. Going the extra mile by investing in people as well as technology is what is putting Securus Technologies as one of the highest ranking providers around.